FANTASTIC! We made the House of the Occult, which had so many more special effects than I have ever seen in an escape room, and at a price that was cheaper than the ones we made in the States. The room was great, but what stood out most was the customer service. We approached Horror Escape on the morning of our visit with concerns, and Michael managed to go beyond that to make sure that everything worked for us, and he took the initiative to get everything in order. When we arrived, he was the perfect host for the game and convinced us to set up another room the same day! What a great experience and really highlighted by Michael's involvement in the Horror Escape team.